As a loyal Wolverine Automotive, we are giving you our Customer Care Program COMPLETELY FREE OF CHARGE! With our Customer Care program, you’ll receive the following benefits:
We’ll send you a mailer customized for you, based on your specific driving habits AND the type of oil you use. We believe you should change your oil every 6,000 km if you use regular oil and every 8,000 km if you use full synthetic. Many manufacturers are extending the recommended oil change intervals and we know this is not the best way to maintain your vehicle.
Every vehicle has a schedule that should be followed, and we’ll send you a reminder for each major interval. Just call us and we’ll discuss services that MAY need to be performed. Together, we’ll determine what should be done and set an appointment.
When you service your vehicle at Wolverine Automotive, you may opt not to do everything that we recommend. That’s ok – our system saves those recommendations so we can remind you to take care of them at a time convenient for you.
We care about your experience with us, so we’ll also follow up after any work with a phone call to make sure everything meets or exceeds your expectations. We believe that our Fort St. John auto repair staff performs exceptional work, and we continuously check our own performance by grading our technicians and service advisors according to your feedback.
This is your chance to tell us if everyone in our organization is representing our business properly and doing exceptional work. Our team members are graded on customer responses to ensure that we are worthy of your business.
Dropping your car off with us for the day and need a ride? When you make an appointment or come in for service, just mention that you need a ride. We will drop you off at any location – home, work, or anywhere you need to go. When your vehicle is ready, we will call you and if you need a ride back to our shop, we will come pick you up!
Please note: Our Local Courtesy Shuttle Service is for drop offs and pick ups for locations within Fort St. John. If you need a temporary vehicle for the day, ask us about arranging a complimentary loaner vehicle for you.
At Wolverine Automotive sometimes we know that a ride will just not due. When prearranged we can loan you a car for the day, so that you can still do your normal day to day operations. The best part is that it is at NO EXTRA CHARGE TO YOU. The only thing we ask is that you refill the gas that you use.
We believe we have the best Fort St. John auto repair technicians and the highest quality parts you can find, so we back up all our work with a great Nationwide Warranty program. We stand behind our workmanship and materials with our warranty. Please do not hesitate to contact us about any vehicle repair concerns.
Our workmanship and parts are guaranteed for 24 months / 40,000 kilometers with our Nationwide Warranty. The time and distance (e.g. 24 months / 40,000 km), whichever comes first, begins immediately following the performance of the service/repair operation, to the extent that we will replace faulty materials or render new services (as the case may be) but not exceeding the amount originally charged.
This warranty shall not apply to any parts and workmanship that have been subjected to misuse, neglect, lack of maintenance, road hazard, accident or altered by anyone other than the operator. Declining a repair or service that will affect another recently replaced part or service will void warranty for the prior replaced component. Warranty is non transferable. Proof of maintenance may be requested at any time to maintain warranty guarantee.
* Non-premium parts such as economy line, second line parts are 90 days or 5000 km, whichever comes first. No warranty on used parts or labour.
